Amazon Prime-happy consumers know that every once in awhile, even “Earth’s most customer-centric company” is capable of making mistakes. Though the company has a fairly good track record, every once in awhile a pair of shoes gets lost or the wrong size of iPhone case has to be sent back, or you know, they accidentally send you more than 60 pounds of a controlled substance.

While some people might look at receiving all that free weed as a blessing, an Orlando couple thought it was more like a curse when they found a large quantity of cannabis inside plastic storage bins they had ordered from Amazon.

The couple told WFTV, “We love Amazon and do a lot of shopping on Amazon,” so when they needed to buy some storage totes they turned straight to the go-to online retailer.

Only, when the totes arrived, something seemed a little off. “They were extremely heavy, heavier than you would think from ordering four empty bins.”

When they opened the boxes inside the bins they got a whiff of a strong, dank odor, and then promptly freaked out. Afraid that someone would track the missing contraband to their home, they called the police. “We were still pretty fearful our home would be broken into, and we didn’t sleep there for a few days,” said the couple, who wish to remain anonymous for the same reason.

Though WFTV says Orlando police began an investigation, they are yet to make an arrest. Amazon, meanwhile, has been similarly unhelpful. The couple said they traded emails with the company for more than a month. During that time they were never even put in touch with a supervisor, but they did ultimately end up with a $150 gift card, along with a message: “I am unable to do anything else at this time.”

Maybe they don’t love Amazon quite so much anymore. “There was no concern for a customer’s safety. I mean, this could have turned into a worst-case scenario,” they said.

While mixups of this size are rare, they have occurred before. In July, a New Hampshire couple received a box of medical waste by mistake.

Photo by Flickr user Alan Levine